Not sure if calling and complaining actually did anything, but I got my Xbox 360 back today! Now first thing I checked was if it was still modded. Saddly no but all things considered that was the least of my worries – I mean I can always get it modded again, right? Now the Xbox 360 doesn’t look new so I am assuming that they are shipping out reburbed ones as soon as they confirm that the one I shipped is indeed suffering from a Red Ring of Death. So if you receive my Xbox 360, please enjoy some backup games on my behalf 
The saga ends…
Read more
Yesterday, in the midst of a day that started at 5am and didn’t finish until midnight, I took a few minutes out and decided to call Xbox support to see if I could find out what has happened to my brick.
So getting ahold of someone was easy, provided my details and then put on hold for a couple of minutes… …at this point the guy should have everything on his screen but puts me on hold while it loads. Come on! I’m calling BS on that but am not getting warm and fuzzies thinking they have discovered my modded box and I will be shortly transfered to most likely not a guy in india. At last my friendly support rep returns to inform me that they only received my box on the 18th of Oct. What?!
Shipped on the 5th of Oct.
Arrived on the 18th of Oct.
via Purolator! 9 business days to ship a package the distance I could drive in less than 2 hours. And I didn’t go to a branch office either, straight to the Purolator distribution centre for the region. Something seriously is wrong here. But fine they have it. Now how long will it take for them to fix and ship it back to me. My friendly support rep replies 3 to 4 weeks. This is where I lost it…
Read more
The box arrived today. Tomorrow it gets shipped to microsoft for repairs meaning the moment of truth is soon – very soon.
Before you say anything, I didn’t have the digital camera so this was taken with my camera phone.
Best of luck, little guy…
Read more
Well after much research, I have come to the conclusion that things may not hopeless after all. From what I can tell is that a some people have been able to get their modded xboxes through microsoft’s repair without issue while others have simply just had theirs returned without being repaired. So I figured what is the worst that can happen…
So xbox.com, Support and bingo a FAQ: entry for Three flashing red lights on the Ring of Light. Double checked everything in the KB article which was fairly simplistic (though I have heard of people going through the repair process if they have 4 flashing red lights instead of 3) and still RRoD. Now the KB article clearly states:
“If your console continues to display the three flashing red lights, your console may have to be repaired. For information about how to start the repair process online, please visit http://www.xbox.com/support (http://www.xbox.com/support), and then click Console Repair? in the upper-right section of the Web page.”
Excellent, except for one small detail. There is no Console Repair? anywhere on the page let alone in the upper-right section.
So now before someone points out that, the next line in the KB article does say that the online repair service in not available in all countries or regions. But not in Canada?! So just to mess around some more, I changed my location to United States and suddenly there is a Repair Agent on the support page (not Console Repair? as I was told and not in the upper-right hand corner).
Now the Repair Agent wasn’t much help either,
I am seriously wondering at this point how anything on their xbox product line works at all. As the last resort, 1-800-4MY-XBOX, which I was pleasently suprised by a) a 5 min wait time which really isn’t that bad to speak to the support person (I have been in support queue hell for just over 8 hours) and b) their voice activated menu system which had no problems even though I had a cold. Provided my details which again took about 5 minutes and now have a box being sent to my door in 2 to 5 business days.
The wait beings…
Read more
